Frequently Asked Questions

Yes, click and collect is available by appointment from our AromaLab in Ewingsdale. Due to COVID 19 rules there are no visitors permitted to enter the Petal&Wood AromaLab.

At this stage we do not sell or send our products internationally.

We currently use Australia Post for all our orders.

We aim to send orders within 2 business days, this can be slightly longer during the busy season or our sale. In the event there are delays with processing your order we will contact you.

Wholesale orders have a longer lead time.

Yes we can express all packages but Byron Bay is considered rural and there are no guarantees for next day delivery. Express Post is usually quicker than normal post.

Yes we do, please contact us for pricing and availability. 

We source our essential oils from 7 independent companies mostly based within Australia, America and Europe.

No, we don’t white label but we do offer bespoke services to design signature products for your brand.

The Botanical Parfums and Pulse Point Parfums are completely natural and do not contain any synthetics to bind them to the skin. The time they each last on the skin is individual. The parfums will waft, evolve and change on your skin, we recommend applying a tiny amount to the nape of your neck, elbow creases and cleavage. On average they bloom on your skin from 3- 8 hours, eg Nerola is lighter and drifts lightly across your skin and Carmen has gusto to last all day and into the night.

Petal&Wood strictly posts only to address listed on the PayPal account.

Yes, we would love to refill your beautiful bottles. Firstly don’t wash them or add anything to the bottle.

We will refill the same products into the bottle. This service is best suited to local drop off and pick up. Contact me to find out how.