Refunds & Exchange Policy
Due to health regulations, we will only accept the return of Petal&Wood products if:
- You have received products from Petal&Wood that are different to the one you have ordered.We will replace the incorrect product with the correct item.
- We recommend you use a tracked service to return your items, as we will not be liable for refunds/exchanges for any undelivered goods.
- For any reason the products you have ordered are faulty or damaged at the time of delivery to you.
- Petal&Wood will replace the damaged/faulty products. Please note that Petal&Wood requires photographic evidence within 24 hours of delivery. Severely damaged deliveries will need to be reviewed further. Replacement is at the discretion of Petal&Wood may not be offered if we believe your claim is false.
- Petal&Wood does not accept exchanges or refunds for change of mind.
- Health regulations prohibit the return of Petal & Wood perishable product range, including essential oils.
- Due to the personal nature of perfumes, there are no returns. We recommend purchasing a 2 ml tester when deciding on a fragrance.
For refund or exchanges please contact us by email email@example.com
Please provide the order number & contact information in your email.
We aim to respond to your email within 48 hours.
Returned items must be completed within 14 days of receiving your item.
Please contact firstname.lastname@example.org before making your return as we will provide you with a Returns Form that must be completed and sent with your parcel. Items delivered to us without a returns form will not be processed.
All exchanges will be processed within 2-3 working days.
Refunds may take up to 10 working days depending on your bank.
Returned goods will only be accepted on return if the product, including packaging, is in a condition ready for immediate resale.
Warranty claims for non-perishable products should be directed to your original place of purchase. Warranty claim documentation should be returned with the product in original packaging.
Please send all returns to:
10 Quarry Lane,
Ewingsdale NSW 2481
(In person drop off is by appointment only)